
Terms and Conditions of Use of Services
Dear User, please carefully consider the following in order to make optimal use of Almiah services and applications.
Logging in to the Almiah website when using a personal profile, promotional plans, Almiah video media videos and other services provided by Almiah means being aware of and accepting the terms and conditions, as well as how to use Almiah services and services.
Note that placing an order at any time also means the user fully accepting all terms and conditions of Almiah.
It should be noted that the terms and conditions contained herein replace all previous agreements.
General Rules
Please note that all principles and procedures of Almiah are in accordance with the laws of e-commerce and the law on the protection of consumer rights, and subsequently the user is also obliged to comply with the laws related to the user.
If there are any future changes to the rules, procedures, and services of Almiah, they will be published and updated on this page, and you agree that your continued use of the site constitutes acceptance of any changes.
Definition of Customer or User
A customer or user is a person who places an order or uses any of Almiah’s services using their user information entered in the registration form.
Also, since Almiah is an online retail website, according to the E-Commerce Law, a customer or consumer is any person who purchases goods or services for purposes other than business or professional occupation.
Electronic Communications
When you use Almiah’s services, place an online order or purchase, or send an email to Almiah, these communications are made electronically, and if your request complies with all principles and procedures, you agree that Almiah will respond to your request electronically (via email, SMS service, and other electronic services).
Also, the email address and telephone numbers that the customer registers in their profile are the only official and approved email addresses and telephone numbers of the customer, and all correspondence and responses from the company will be made through them.
Almiah may send emails or SMS to website members to inform them of events, special services, or discount promotions.
If users do not wish to receive such emails and SMS, they can unsubscribe from receiving Almiah’s newsletter in their profile.
Privacy Policy
Almiah respects and protects the private information of individuals who use the site’s services.
Almiah is committed to protecting your privacy to the best of its ability and, in this regard, developing the technology needed to make your use of the site as safe and secure as possible.
In fact, by using the Almiah site, you indicate your consent to this policy.
All materials available through any of the Almiah services, such as text, graphics, logos, button icons, images, video clips, downloadable and copyable items, data and all content produced by Almiah are considered part of the property of Almiah and the right to use and publish all available and available materials is exclusive to Almiaht and any use without written permission reserves the right to legal action for Almiah.
In addition, scripts, and service names available through any of the services created by Almiah and registered trademarks are also exclusive to Almiah and any use for commercial purposes is subject to legal prosecution.
Users are not allowed to exploit and use the product list, technical specifications, prices and any use of derivatives of the Almiah website or any of the services or materials, download or copy information for commercial purposes, any use of data mining, robots, or similar methods such as data collection and extraction tools, and all such rights are expressly reserved for Almiah.
In the event of using any of the Almiah services, users are responsible for maintaining the confidentiality of their account and password and all responsibility for activities that occur under the user account or password is the responsibility of the users.
Almiah sells products suitable for use by people under the age of 18, and if users are younger than the stated age, they must purchase and pay with the knowledge of their parents or legal guardians.
Our only official approved authority to contact you is the official website of this site, www.almiah.ae
We will not contact you by any other method than sending letters from the official and approved addresses on the site.
Order registration, processing and delivery
– Business day means Monday to Friday of each week, excluding public holidays, and all orders placed during business days and the first day after the holiday are processed.
Almiah allows its customers to place orders 7 days a week, 24 hours a day.
– All orders placed on the Almiah site are queued for processing by sending a pro-forma invoice via email.
Almiah always makes every effort to ship and deliver all orders placed.
However, if a product is out of stock on Almiah, even after the customer has placed the order, Almiah reserves the right to cancel the order or refund the order, or the customer can replace the finished product with another product.
– In the event of a problem in the final processing of the shopping cart, such as the end of the inventory or the customer’s cancellation, the amount paid will be deposited into the customer’s account within 24 to 48 business hours.
Almiah is authorized to stop taking new orders without prior notice, and all orders placed before the order is stopped will be processed and shipped.
Almiah reserves the right to stop selling all or part of the products for any reason, such as the end of the inventory, without prior notice.
– In the event of any error in the price and rial value of the products on the Almiah site, Almiah reserves the right to invalidate the order and purchase made by the customer.
Almiah will deposit and return the funds received to the account declared by the customer as soon as possible, and the customer, by entering the Almiah site, accepts that he is aware of this and will not have any claims in this regard.
– Users must complete the order form with correct and complete information when ordering the desired product.
Therefore, entering the address, email, and mobile and landline phone numbers by the customer is considered to be their confirmation of their accuracy, and if these items are not entered correctly or completely, Almiah can request additional and more information from the customer to ensure the accuracy and certainty of the order registration.
Also, customers can enter the name, address, and phone number of another person to receive the order, and if the order amount has been prepaid, the recipient of the order must have an identification card when receiving the product.
– Order delivery in public places and other than the address registered in the order is not possible, and the delivery address must be accurate and reliable.
– It should be noted that adding the product to the shopping cart does not mean reserving the product and does not create any rights for customers.
Also, any changes, including changes in product inventory or price, will be applied to the product added to the shopping cart before final registration.
Therefore, customers who are willing and determined to make a definitive purchase, especially for products offered under the title of Amazing Sale, which have a limited number of items, are advised to finalize their order as soon as possible to avoid running out of stock or changing the price of the products.
Damage during transportation
For more information, please refer to the Return Procedures page.
Almiah’s 7-day trial period service
For more information, please refer to the Return Procedures page.
User comments
The purpose of creating the comments section on Almiah is to share the experience of buying and using the products that are sold.
Obviously, the Almiah comments section is different from other sites and social networks.
In this section, each user is allowed to share their comments within the framework of the site’s terms and conditions and, after reviewing and approving them by experts, view their comments on the site.
Obviously, if the site rules are not followed in user comments, they will not be approved and, as a result, will not be displayed on the site.
Almiah is not responsible for the correctness or incorrectness of the comments published in this section.
Terms and conditions for posting comments in the user comments section
It is better to avoid using more than usual spaces, dragging letters or words, repeatedly using a letter or word, emoticons and emojis in the text.
User reviews should include the strengths and weaknesses of the product in practical use and personal experience, and the advantages and disadvantages should be included in a summary and headline in the designated place. It is necessary to avoid exaggerating and magnifying the advantages or disadvantages of the product as much as possible.
A proper review is one that does not consider only the disadvantages or only the advantages; but rather realistically examines the disadvantages and advantages of each product together.
Given the differences in the level of different products and the major differences in their prices, it is necessary to review and evaluate each product according to its price; not in absolute terms.
Given the structure of the comments section, refrain from asking questions or requesting guidance in this section and ask your questions or requesting guidance in the Q&A section.
Users submitting comments are required to use respectful language and avoid insulting other users or other people. Obviously, any insult to an individual or individuals and the use of inappropriate words will result in the user’s comment not being approved.
The comments section of the site is different from discussion forums; therefore, in order to maintain the structure, discussions outside the framework of discussion and dialogue will not be approved.
All users have the right to publish their comments on the site, provided that they comply with the rules; therefore, even if you find a comment far from reality, biased, or wrong, you should not address or criticize the commenter. Each user can only express their opinion and leave the judgment to the readers of the comments.
You can be informed of price changes through the price change chart on the site; therefore, do not mention the “price” amount in the comments section, do not ask about it, or give any comments.
Given the responsibility of the site for the links contained therein, you should not post links to other sites in your comments. Be careful to avoid linking (sending) other users to other sites and including email or social network usernames as much as possible.
Only comments that are related to the product in question will be approved; therefore, do not raise miscellaneous and unrelated discussions about the product.
Please note that you should not post issues that you are not sure about in the comments; also, avoid republishing rumors or unreliable information about products.
Conditions for submitting questions or answers:
– It is better to keep questions and answers short and concise.
– To be aware of price changes, use the price change chart on the site and do not ask about “price” in the Q&A section.
– Avoid asking questions and answers about the addresses of other physical or online stores and using links.
– Write your question only once and under the product you are interested in.
– Avoid registering personal information such as email, contact number, and social media usernames in the Q&A section.
Note that comments or questions and answers should only be related to Almiah, so to follow up or ask about an order or use after-sales services, use the “Contact Us” page form by selecting the subject of order tracking or after-sales services and ask your question or request.
To send your other requests or suggestions, use the “Contact Us” page form or send an email to info@almiah.ae . Also send your criticism or complaint to the email address complaint@almiah.ae .
Amazing Offer Promotion
The Amazing Promotion is intended to create a good shopping experience for users and a number of products with much more special discounts than special sales are included in this section every day, which can only be ordered for a certain number of hours.
In cases where the inventory of the product ends earlier than the specified date due to the popularity of users, the status of the product changes to Out of Stock and it will not be possible to place an order. If a product is added to the shopping cart the day before the amazing sale and the product is in the amazing plan during processing, the amazing price will be applied.
Because this plan is only a purchase incentive plan (promotion), Almiah has no obligation to order a number of products and if it is possible to sell a number of products, the necessary arrangements will be made. Also, the product purchased in this plan will not be credited.
The shipping fee for the amazing section is considered separately and fixed for each product and cannot be changed.
Representative office
Almiah does not have a sales representative or after-sales service anywhere in the country or the world, and all services, financial transactions, and services that can be provided are processed through the head office.
Please inform Almiah Public Relations if you observe any such violation for legal prosecution.