Frequently Asked Questions
Account
1- Is it possible to edit my user profile and email?
Answer:
You can edit your user profile. To do this, you must log in to your account by entering your email address and password, then by clicking on the “My Profile” option, you will be transferred to a page where you can “edit information” in the “User Information” section.
At the end of each email, there is a “If you wish to receive emails from us, click on Unsubscribe” You can unsubscribe from the newsletter after receiving the first email.
To change your email or modify your national code, send an email to info@almiah.ae with the same email you registered with. If you do not have access to your email, unfortunately, for user security reasons, you will not have any way to change your email as a username and you can only register again with your new email address.
2- Why was the link not emailed to me despite my request to change my account password?
Answer:
Please check your spam emails. Especially emails sent to gmail accounts are sometimes spammed. Note that the password change link is sent to you, not the password itself.
3- Can I access my previous purchase information?
Answer:
To access your previous purchase information, you must log in with your account, then click on the “My Orders” option to display your purchase history.
Registering and Tracking an Order
1- Do I have to be a member of the site to buy from almiah?
Answer:
Yes, although you can add an item to the shopping cart without logging in, you must log in with your account or complete your membership during the purchase process.
By subscribing to Almiah, you can:
– Shop faster and easier
– Easily manage your purchase history and activities
– Create your wishlist and track their changes
– Share your reviews, reviews, and opinions with others
– Stay informed about special sales and daily product prices
2- Can I place my order at any time of the day?
Answer:
You can place your order 24 hours a day, 7 days a week.
3- Can I buy from Almiah for someone else and have the order delivered to that person?
Answer:
Yes, after selecting the desired products and adding them to the shopping cart, the order will be completed in 4 steps: 1) Log in to Almiah, 2) Order submission information,
3) Order review, and 4) Payment information. In the order submission information stage and the “Select Address” section, you can enter the address and details of the recipient of the order by selecting the “Add New Address” option. Note that if you pay for the order online, the recipient of the order must have an ID card when receiving the goods.
4- Can I make a purchase with my own account and have the invoice issued in the name of a legal entity or company?
Answer:
Yes, after selecting the desired products and adding them to the shopping cart, the order registration will be completed in 4 steps: 1) Log in to Almiah, 2) Order submission information,
3) Order review, and 4) Payment information. In the order submission information stage and the “Are you a legal entity?” section, by clicking on the phrase “Complete/Edit your legal information.” You will be transferred to the user information editing page and by selecting the option “Complete legal information for organizational purchase” and entering and registering the details of the desired organization, you can make an organizational purchase and receive an official invoice and value-added certificate.
Also, due to the system registration of the order, there is no possibility of re-issuing an invoice or changing its specifications, including changing the real invoice to a legal one. Therefore, customers need to be careful about this issue when placing an order, and if they need a legal invoice to be issued to them, when placing their order, they can make an organizational purchase and receive an official invoice by selecting the “Complete legal information” option and entering the details of the desired organization.
5- How can I find out about the status of the order I have registered?
Answer:
Almiah will notify you of the order status step by step by sending an SMS. Also, to find out the status of the order, you can log in to your account and find out its status by clicking on the “My Orders” option.
If 1 business day has passed since your order and you have not received your 20-digit postal tracking code, send your order number along with the number one to the support numbers on WhatsApp or ETA.
6- Can I order products that are not available?
Answer:
No, currently only products that are available and listed on the Almiah website with their current status and price can be ordered.
7- Can I cancel or change my order?
Answer:
You can delete or modify the order from your shopping cart before final confirmation of the order and clicking on the checkout icon. After final confirmation of the order and completion of the purchase and during the payment and cart registration stages, you are not able to delete or change the order. From this stage onwards, to cancel or change it, contact the order tracking unit (internal company numbers 1 to 4 only).
8- After placing the order, should I contact Almiah to ensure its processing?
Answer:
No, after completing the purchase and order registration process, your order will be automatically processed via SMS system and if necessary, Almiah sales experts will contact you.
Frequently Asked Questions
Account
1- Is it possible to edit my user profile and email?
Answer:
You can edit your user profile. To do this, you must log in to your account by entering your email address and password, then by clicking on the “My Profile” option, you will be transferred to a page where you can “edit information” in the “User Information” section.
At the end of each email, there is a “If you wish to receive emails from us, click on Unsubscribe” You can unsubscribe from the newsletter after receiving the first email.
To change your email or modify your national code, send an email to info@almiah.ae with the same email you registered with. If you do not have access to your email, unfortunately, for user security reasons, you will not have any way to change your email as a username and you can only register again with your new email address.
2- Why was the link not emailed to me despite my request to change my account password?
Answer:
Please check your spam emails. Especially emails sent to gmail accounts are sometimes spammed. Note that the password change link is sent to you, not the password itself.
3- Can I access my previous purchase information?
Answer:
To access your previous purchase information, you must log in with your account, then click on the “My Orders” option to display your purchase history.
Registering and Tracking an Order
1- Do I have to be a member of the site to buy from Almiah?
Answer:
Yes, although you can add an item to the shopping cart without logging in, you must log in with your account or complete your membership during the purchase process.
By subscribing to Almiah, you can:
– Shop faster and easier
– Easily manage your purchase history and activities
– Create your wishlist and track their changes
– Share your reviews, reviews, and opinions with others
– Stay informed about special sales and daily product prices
2- Can I place my order at any time of the day?
Answer:
You can place your order 24 hours a day, 7 days a week.
3- Can I buy from Almiah for someone else and have the order delivered to that person?
Answer:
Yes, after selecting the desired products and adding them to the shopping cart, the order will be completed in 4 steps: 1) Log in to Almiah, 2) Order submission information,
3) Order review, and 4) Payment information. In the order submission information stage and the “Select Address” section, you can enter the address and details of the recipient of the order by selecting the “Add New Address” option. Note that if you pay for the order online, the recipient of the order must have an ID card when receiving the goods.
4- Can I make a purchase with my own account and have the invoice issued in the name of a legal entity or company?
Answer:
Yes, after selecting the desired products and adding them to the shopping cart, the order registration will be completed in 4 steps: 1) Log in to Almiah, 2) Order submission information,
3) Order review, and 4) Payment information. In the order submission information stage and the “Are you a legal entity?” section, by clicking on the phrase “Complete/Edit your legal information.” You will be transferred to the user information editing page and by selecting the option “Complete legal information for organizational purchase” and entering and registering the details of the desired organization, you can make an organizational purchase and receive an official invoice and value-added certificate.
Also, due to the system registration of the order, there is no possibility of re-issuing an invoice or changing its specifications, including changing the real invoice to a legal one. Therefore, customers need to be careful about this issue when placing an order, and if they need a legal invoice to be issued to them, when placing their order, they can make an organizational purchase and receive an official invoice by selecting the “Complete legal information” option and entering the details of the desired organization.
5- How can I find out about the status of the order I have registered?
Answer:
Almiah will notify you of the order status step by step by sending an SMS. Also, to find out the status of the order, you can log in to your account and find out its status by clicking on the “My Orders” option.
If 1 business day has passed since your order and you have not received your 20-digit postal tracking code, send your order number along with the number one to the support numbers on WhatsApp.
6- Can I order products that are not available?
Answer:
No, currently only products that are available and listed on the Almiah website with their current status and price can be ordered.
7- Can I cancel or change my order?
Answer:
You can delete or modify the order from your shopping cart before final confirmation of the order and clicking on the checkout icon. After final confirmation of the order and completion of the purchase and during the payment and cart registration stages, you are not able to delete or change the order. From this stage onwards, to cancel or change it, contact the order tracking unit (internal company numbers 1 to 4 only).
8- After placing the order, should I contact Almiah to ensure its processing?
Answer:
No, after completing the purchase and order registration process, your order will be automatically processed via SMS system and if necessary, Almiah sales experts will contact you.
9- Can I place my order by phone?
Answer:
No. In order to speed up the order processing and delivery process and reduce the possibility of errors in order registration, customers should place their order online.
10- If my purchase is for someone else, will the sales invoice be sent to the recipient along with the package?
Answer:
In the order submission information stage, the phrase “Do you want an invoice to be sent with this order?” will appear. If you do not want the invoice to be sent with the package, you must select the No option. Note that the electronic purchase invoice will be sent to you via email for information.
Products offered on the market
1- When will products that are not available be offered for sale on the site?
Answer:
Sometimes, due to various reasons, such as the lack of official and widespread product availability in Iran, the status of some products on the website changes to “out of stock” and it is not possible to announce the exact time of their re-stocking. However, Almiah tries to make these products available on the website again as soon as possible.
If you intend to purchase a product with a status of “out of stock” or “coming soon”, you can use the “Notify me” service on the product details page to find out when the product becomes available and available on the Almiah website. You will be notified via email or SMS when the product is available on the site.
2- Is it possible that the product I order is not available?
Answer:
Priced products that are marked with the status “available” on the Almiah website are available in Almiah’s warehouse and can be ordered.
Therefore, when placing an order for these products, there is no need to inquire about the stock, and the order will be processed and delivered as soon as possible.
Of course, sometimes for some products, if orders are placed in large numbers and simultaneously, the stock of that product may run out. In these cases, the stock of the product is quickly replenished, but if this is not possible, the supply of those products on the site is temporarily stopped.
Also, in the Amazing Daily Sale incentive plan, a number of products are offered with much more special discounts than special sales, which can only be ordered for a few hours. In cases where the stock of the product ends earlier than the scheduled time due to the popularity of users, the status of the product changes to “out of stock” and it will not be possible to place an order.
3- Is there a limit to the number of purchases of a product on Almiah?
Answer:
In general, there is no limit to the number of items you can order on Almiah. However, since the available inventory for each item varies at any given time, sometimes there are restrictions on the number of items you can order.
Payment
1- How can I pay for my order?
Answer:
All Job Market users can pay for their orders online through the online portal using all Shetab network bank cards on the Almiah website.
All users can also make bank deposits or card-to-card transfers to the account numbers listed on the Almiah website.
If the delivery address is one of the cities covered by Express Almiah Delivery, customers can pay the order in cash or via a mobile card reader upon delivery.
For more information, please visit the Payment Methods page.
2- Which banks’ cards can be used to pay for the order online?
Answer:
You can pay for the order online using all Shetab network member bank cards on the Almiah website.
3- Are there any conditions and restrictions for on-site payment?
Answer:
Yes, this restriction will be announced to the customer when calling the Almiah customer service center.
4- Is it possible that the online payment was unsuccessful, but the amount was deducted from my account?
Answer:
Sometimes, the banking network may be disconnected during payment and the payment may be unsuccessful.
But in these cases, there is no need to worry.
In this case, your money is usually in the bank’s intermediate accounts, and the bank itself will resolve the discrepancies and automatically return the amount to your account.
If the money is not returned to your account within 72 hours, then contact the bank that processed the online payment to resolve the discrepancy.
5- Can I pay for my order in installments?
Answer: This is not currently possible.
6- Can I pay for my order by check?
Answer: No, to prevent possible problems, Almiah does not accept any bank checks.
7- Is online payment for orders on the Almiah website safe?
Answer:
Online payment is designed to be safe and convenient.
However, you should follow the following tips not only when buying from Almiah but also when making any online payment to ensure the security of your payment:
– By viewing the address bar in your web browser, make sure that the secure https protocol is used instead of the http protocol. In other words, there must be https at the beginning of the address.
– Before entering your information, make sure there is a gold-colored lock at the top and right of your web browser page. If you do not see this lock, do not enter your card information.
– Be sure to use the available virtual keyboard to enter your card information.
2- Why has my voucher been cancelled?
Answer:
Currently, vouchers have a one-month validity period and will be cancelled after this period.
For more details, please refer to the voucher page.
5- I added an item to my shopping cart, but even though I have cancelled the purchase, the reduced voucher has not returned to its original state.
Answer:
You probably have not emptied your cart. As long as the item is in your shopping cart, the voucher will not be returned to your account.
Price
1- Are the product prices on the Almiah website up-to-date?
Answer:
Yes, Almiah regularly and daily monitors and updates the prices of the products offered on its website.
2- Will the prices be different for regular customers, large purchases, or organizational purchases?
Answer:
Yes, if you are willing to buy high and in a cooperative manner, you can contact Almiah support.
3- Are Almiah prices cheaper than the market?
Answer:
The pricing policy at Almiah is based on the principles of customer orientation and respect for consumer rights.
In general, the prices at Almiah are quite reasonable and competitive, and buying from Almiah is cost-effective for customers.
The prices offered for goods at Almiah are retail prices that are often determined by the manufacturer or the official distributor of that product in an approved manner, and the prices of other goods are determined based on the model and specifications, as well as similar goods in the market.
The pricing policy at Almiah is fair, and prices are the same and transparent for every customer in every corner of the country.
Considering the possibility of using incentive plans and special discounts on products such as “Goods Bonus” and “Amazing Offer” and other value-added services, the price levels at Almiah are considered more appropriate than ever before.
How Almiah works
1- Does Almiah have other branches or agencies in Tehran or other cities?
Answer:
Almiah has installation representatives in 80 percent of the country’s cities.
And it is only possible to purchase from the central agency and through the Almiah website.
Almiah Water Purification Training Videos
Click on the image below to watch the water purification training videos.
